Shipping policy

Last updated: July 19, 2026

UNITED STATES SHIPPING

Torque Ranch Motors currently accepts standard online checkout orders for delivery within the United States only.

Available shipping methods and charges are displayed at checkout based on the product, destination, fulfillment location, package dimensions, weight, carrier availability, and applicable supplier or carrier rates.

ORDER PROCESSING

Most in-stock parcel products are prepared for shipment within 3–5 business days.

Some warehouse-stocked products may ship sooner. Supplier-stocked, special-order, made-to-order, backordered, oversized, hazardous, or freight products may require additional processing time.

Orders placed on weekends or holidays begin processing on the next business day.

An order confirmation does not guarantee immediate product availability. If a product becomes unavailable, materially delayed, restricted, or cannot be fulfilled as ordered, we will contact the customer using the information provided with the order.

SHIPPING RATES

Shipping charges are calculated at checkout using available carrier or supplier rates.

Turn 14 Distribution products use shipping rates supplied through the Turn 14 Distribution integration when available.

Large, heavy, oversized, hazardous, or LTL freight products may require:

• Additional handling
• A freight carrier
• A residential-delivery surcharge
• Liftgate service
• A delivery appointment
• Additional information from the customer

If a shipping rate is unavailable or materially incorrect because of incomplete product data, package data, destination information, carrier limitations, or a technical error, we will contact the customer before fulfillment.

We will not charge an additional shipping amount without the customer’s authorization. The customer may approve the revised shipping charge or cancel the affected unfulfilled item or order for a refund.

SPLIT SHIPMENTS

Products may ship from different warehouses, suppliers, or fulfillment locations.

An order may therefore arrive in multiple packages, through different carriers, and on different delivery dates. Tracking information is provided for each shipment when available.

DELIVERY ESTIMATES

Processing times, transit times, and estimated delivery dates are estimates and are not guaranteed.

Delivery may be affected by:

• Carrier delays
• Supplier delays
• Product availability
• Severe weather
• Freight appointments
• Address problems
• Holidays
• Natural disasters
• Other circumstances outside our reasonable control

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if an address needs to be changed. Address changes are not guaranteed after an order has entered fulfillment.

The customer may be responsible for additional carrier charges caused by an incorrect, incomplete, or undeliverable address.

DELIVERED OR MISSING PACKAGES

Customers should monitor tracking information and arrange for the secure receipt of valuable, oversized, or signature-required shipments.

If a package is marked as delivered but cannot be located, contact the carrier and Torque Ranch Motors promptly. We will assist with available tracking information, carrier documentation, and claim procedures.

A replacement or refund is not guaranteed solely because a carrier has marked a shipment as delivered. Any resolution will depend on the available evidence, carrier findings, order circumstances, and applicable law.

DAMAGED, MISSING, OR INCORRECT SHIPMENTS

Inspect all packages promptly after delivery.

Visible shipping damage, missing items, missing components, or incorrect products should be reported within 48 hours whenever reasonably possible. Prompt reporting helps us preserve available carrier and supplier claim rights.

This reporting request does not limit any rights that cannot legally be limited.

Keep all packaging, labels, shipping documents, and damaged materials. Clear photographs may be required.

Do not install, modify, paint, discard, or use a damaged or incorrect product before contacting us.

For freight or LTL deliveries, inspect the shipment before signing whenever possible. Note visible damage or shortages on the delivery receipt and retain a copy.

TRACKING

Tracking information is provided by email when available.

Tracking may require additional time to update after a shipping label is created. A label-created notification does not necessarily mean that the carrier has physically collected the package.

ORDER CHANGES AND CANCELLATIONS

Contact us immediately if an order address, quantity, or product selection needs to be changed.

Changes and cancellations are not guaranteed after an order has been submitted to a supplier, entered fulfillment, been prepared for shipment, or shipped.

If an order can no longer be changed or canceled, the applicable return, cancellation, special-order, supplier, and restocking terms may apply.

INTERNATIONAL ORDERS

International orders are not currently available through the standard online checkout.

Customers outside the United States may contact Torque Ranch Motors regarding separately quoted parts sourcing and export orders. International transactions are only accepted after the products, destination, shipping method, duties, taxes, and payment terms have been confirmed in writing.

CONTACT

Torque Ranch Motors
German Truck Works LLC

3333 County Road 119, Suite 76
Hutto, TX 78634
United States

Phone: +1 737-864-6280
Email: info@torqueranchmotors.com