Last updated: July 14, 2026
RETURNS WITHIN THE UNITED STATES
Torque Ranch Motors accepts eligible return requests submitted within 14 calendar days after delivery.
All returns require prior written authorization. Do not ship a product back before receiving return instructions and a Return Merchandise Authorization, if applicable.
To request a return, contact:
Email: info@torqueranchmotors.com
Phone: +1 737-864-6280
Include your order number, the product you wish to return, the reason for the return, and photographs when requested.
RETURN ELIGIBILITY
To qualify for a return, the product must:
• Be unused, uninstalled, unmodified, and in resalable condition
• Show no signs of wear, mounting, test-fitting, damage, or installation
• Be returned in the complete original manufacturer packaging
• Include all hardware, instructions, manuals, accessories, labels, and promotional items
• Be packaged safely to prevent damage during return shipping
Products returned incomplete, damaged, installed, modified, or without original packaging may be refused or may receive a reduced refund.
NON-RETURNABLE PRODUCTS
The following products are not eligible for return unless defective, damaged in transit, or incorrectly shipped:
• Special-order, custom-order, made-to-order, or personalized products
• Clearance, closeout, final-sale, or non-returnable products
• Installed, used, test-fitted, modified, painted, drilled, welded, or damaged products
• Electrical or electronic components after they have been connected, programmed, installed, or used
• Opened fluids, chemicals, lubricants, coatings, or other consumable products
• Products with missing hardware, packaging, instructions, labels, or accessories
• Products restricted from return by the manufacturer or supplier
• Gift cards
• Shipping, handling, freight, and expedited-service charges
Core deposits and core returns are governed by the specific terms shown on the applicable product page or order.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the return is caused by:
• An incorrect product shipped by Torque Ranch Motors
• A verified product defect
• Shipping damage reported within the required time
Original shipping, freight, handling, expedited shipping, and delivery charges are non-refundable unless required by law or otherwise approved in writing.
We strongly recommend using an insured and trackable shipping service. Torque Ranch Motors is not responsible for return packages that are lost, misdirected, or damaged before reaching the authorized return location.
RESTOCKING FEES
Approved returns may be subject to a restocking fee of up to 20 percent when:
• A manufacturer or supplier charges a return or restocking fee
• Packaging has been opened or damaged
• The product requires inspection, repackaging, or reconditioning
• The product is not returned in factory-new condition
Any expected restocking fee will be communicated as part of the return authorization whenever reasonably possible.
DAMAGED, MISSING, OR INCORRECT SHIPMENTS
Inspect all packages immediately after delivery.
Visible shipping damage, missing products, missing components, or incorrect products must be reported within 48 hours after delivery.
Please keep:
• The product
• All packaging and shipping materials
• The shipping label
• Photographs of the package and product
• Any freight-delivery paperwork
Do not install, modify, discard, or return a damaged or incorrect product until instructions are provided.
For freight or LTL deliveries, note visible damage on the delivery receipt before accepting the shipment whenever possible.
REFUNDS
Approved refunds are issued after the returned product is received and inspected.
Refund processing normally takes 5–10 business days after inspection. Refunds are issued to the original payment method.
Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund.
Torque Ranch Motors may issue a partial refund or deny a refund when a return does not comply with this policy.
EXCHANGES
Exchanges are subject to product availability and return approval.
In many cases, the fastest option is to return the eligible product and place a new order for the replacement product.
ORDER CANCELLATIONS AND CHANGES
Orders cannot be canceled through self-service.
Contact us immediately if you need to request a cancellation, address change, or product change. We will attempt to help, but changes and cancellations are not guaranteed.
An order normally cannot be canceled after it has:
• Been submitted to a supplier
• Entered fulfillment
• Been allocated or prepared for shipment
• Been shipped
• Been ordered as a special-order, custom-order, or made-to-order product
Supplier cancellation fees, restocking fees, payment fees, or other non-recoverable costs may be deducted from an approved cancellation refund.
CONTACT
Torque Ranch Motors
German Truck Works LLC
3333 County Road 119, Suite 76
Hutto, TX 78634
United States
Phone: +1 737-864-6280
Email: info@torqueranchmotors.com
Website: https://torqueranchmotors.shop